Thanks Southwest! (Or, Representation Matters)

What a well-written adoption article.

Holding to the Ground

Woman and man checking out at department storyI have two very different stories of Southwest Airlines. In 2006, one of their employees tried to have us arrested for not having a piece of paper their Customer Service rep told me we didn’t need. (The captain intervened, got the paper, and we went home.) In 2011, they were the only airline that would allow us to change a ticket without a fee. You see, when you adopt, you don’t always know when you have to fly. That makes reservations rather difficult. We were able to book a random flight date on Southwest, the call a CSR and have her flag the tickets as “for adoption.” So, when we called to change that ticket because we had gotten a text message at 6 a.m. saying, “The baby here,” we didn’t have to pay a change fee, or the difference in fare. And when ICPC finally cleared (remind me to…

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